Based at: YMCA Surbiton
Hours of Work: Saturday, 1:30pm-9:30pm (Week 1)
Saturday and Sunday, 1.30pm-9.30pm (Week 2)
Hourly salary: £9.13 per hour (pay award pending)
Closing date: midday on Thursday 21 April 2016
We are seeking a Duty Officer to act as the Manager on site, with operational responsibility for the smooth running of the Centre whilst on duty, dealing with any issues, problems, incidents and complaints as they occur at YMCA Surbiton, or the nearby move-on houses. You will be responsible for the wellbeing of residents, staff, members and other users on a daily basis, and the safety and security of the premises whilst on shift. You will also provide leadership to the Centre in the absence of Departmental managers; take a day to day role in the management of residents, ensuring consistency of approach with the Housing and Support Team; provide high quality customer service to members of the public, residents, and other Centre users, as well as members of the public making enquiries; make routine checks of the main public areas ensuring they are clean, tidy and risk free, and ensure that Health and Safety standards are maintained.
The ideal candidate will have an understanding of housing support services; experience of dealing with emergencies, challenging situations and people; the ability to form non-judgemental and constructive relationships, whilst holding clear boundaries; and the ability to write reports, especially Incident and Accident Reports. It is essential for candidates to have experience of working in an environment providing a service to the public and customer care experience. Knowledge of Health and Safety and Fire Safety in the workplace, and the ability to speak a second language would be beneficial for applicants.
YMCA LSW is a Christian organisation and as an employee, you will be required to respect the Christian ethos of the YMCA and uphold its values.
Download:
Job Description
Guidance Notes
Application Form*
Criminal Background Check Form*
Equal Opportunities Monitoring Form*
If you have difficulty downloading forms or would rather receive an application pack by post, please call 020 8339 7334 or email.
*Forms marked with an asterisk should be returned to YMCA LSW. Please read the Guidance Notes before completing your application as they contain important information that will help you.
YMCA London South West is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.
Applications should be addressed and returned to:
Recruitment
YMCA London South West
9-15 St James Road
Surbiton
Surrey
KT6 4QH
or returned by email