Based at: Based at YMCA Surbiton
Hours of Work: 40 hours per week (Worked on a rota basis, including evenings, weekends and public holidays)
Salary: £23,006.00 per annum
Closing date: Midday on Thursday 17 November 2016
We are seeking a Support Broker to provide a Support Broker service to residents at YMCA Surbiton. You will work with residents with a variety of support needs, sign-posting them to agencies and supporting and encouraging them to acquire the skills to move into more independent living. You will be responsible for ensuring supported residents receive an exceptionally good customer service experience from start to end of the “Resident Pathway” framework; be responsible for new referrals, move-ins and inductions; provide support and opportunities to develop residents’ confidence and independent living skills to help improve their future lives; use monitoring systems to review residents’ progress.
The ideal candidate will have an understanding of problems facing homeless people and homelessness issues; an understanding of confidentiality in a support setting; experience of working face to face with homeless people; and experience of recording, monitoring and report writing. It is essential for candidates to be able to identify and signpost residents to services which will address their needs, and to have the ability to work in a team, effectively supporting and understanding each other’s roles. Experience of providing support to people with a variety of needs, and the ability to speak a second language would be beneficial for applicants. This role is subject to safeguarding checks including a Disclosure Barring Service check in line with YMCA LSW procedures.
YMCA LSW is a Christian organisation and as an employee, you will be required to respect the Christian ethos of the YMCA and uphold its values.
Applications should be addressed and returned to:
Recruitment
YMCA London South West
9-15 St James Road
Surbiton
Surrey
KT6 4QH
or returned by email
Job Description
Guidance Notes
Application Form*
Criminal Background Check Form*
Equal Opportunities Monitoring Form*
If you have difficulty downloading forms or would rather receive an application pack by post, please call 020 8339 7334 or email.
*Forms marked with an asterisk should be returned to YMCA LSW. Please read the Guidance Notes before completing your application as they contain important information that will help you.
YMCA London South West is a Christian organisation and as an employee you will be required to respect its ethos and uphold its values.
Applications should be addressed and returned to:
Recruitment
YMCA London South West
9-15 St James Road
Surbiton
Surrey
KT6 4QH
or returned by email